In our office, we keep a little book of quotes where we record the strange, funny, or absurd things that people say, both knowingly and unknowingly. Here is something we captured from early 2007:

“Someone’s buying those books. I have no idea who.”
    —Steve Koenig, (former) F+W National Sales Manager

When you read that, what is your reaction, on this scale of 1 to 5?

5 - Laugh out loud funny!!!
4 - Very amusing!
3 - Huh?
2 - Long and knowing sigh.
1 - Sad silence, with slight downturn of the lips.

The closer you are to the book industry, probably the less funny (or absurd) this quote seems. It reveals what I often call the dirty little secret of (trade) book publishing: We don't know who's buying our books. All we know are the middlemen: the distributors, the wholesalers, the chains, the reps, etc. Many book publishers are experts at working the system to get books distributed, placed, and promoted in outlets far and wide. But are we experts at knowing the reader? Do we know, in the end, who's buying our books off the shelf? In many cases, we do not.

One of the historic best-selling series at F+W is on painting rocks. It all started in 1994 with The Art of Painting Animals on Rocks by Lin Wellford. Over the past 10-15 years, our rock painting books have sold more than 1 million copies. Who's buying these books? Sometimes, we have an idea, when we're able to talk directly to consumers (like through book clubs or at specialized trade shows). But mostly, we don't have a clue.

This is why publishers depend on authors to know their audience/readership, and to develop a platform that can reach readers directly. The publisher is often incapable of doing this effectively or efficiently. Of course, some publishers do have strong direct-to-consumer businesses and know how to promote directly to readers. Rodale is one example. Hay House is another. (Click here to read a fascinating article on how the Hay House business grew, and continues to grow, through its ability to reach consumers.)

In the future, given how technology/digitization is changing how people find and purchase products/content (and how distribution models are changing for all media), the publishers who succeed will be the ones who can directly reach and market to readers, and have expertise in serving that reader—rather than just being expert at driving product to the middleman.

(Thanks to Grace, WD's managing designer, for providing excellent fodder for this post, that is, the quote itself!)